Shipping is always free. All products with engraved names, words, images, etc., are custom-made, which means the delivery time will be approximately 14-25 business days. All non-customized products will be delivered within 5-14 business days.

We offer free shipping on all orders. Enjoy the convenience of selecting your favorite jewelry without worrying about any extra costs.

We apologize for the inconvenience caused by this delay. Please send us an email with your order number, and our customer service team will investigate the issue and provide an update on the status of your order. We appreciate your patience and understanding and will do everything possible to ensure you receive your order as soon as possible.

We’re sorry to hear that your item arrived damaged! If this happens, please take clear photos of the broken item, showing the damage. Contact us including your order number and the pictures of the damaged item. Our team will review the issue and get back to you with a solution.

We care about the longevity of your jewelry and want to ensure you enjoy it for years to come. While your jewelry can handle water and won’t be damaged by an occasional shower, we recommend avoiding daily showering with our stainless steel pieces, as this may affect the coating and reduce their lifespan. Thank you for taking care of your beautiful jewelry!

Our jewelry is expertly crafted using the highest quality materials, designed to last as long as possible. Rest assured, our pieces are free from harmful substances, so you won’t experience rust, tarnishing, allergies, or discoloration. However, if you ever encounter any issues with your jewelry, don’t hesitate to reach out to us, and we’ll be happy to help you find a solution. Your satisfaction is our top priority, and we stand behind the quality of our products.

First of all, we’re sorry to hear about your broken jewelry, and we’re committed to resolving the issue as quickly as possible. Please send us an email, including a photo of the damaged item. Our team will work hard to find the best solution for you. Thank you for giving us the opportunity to make it right.

Wear our jewelry with pride, knowing that each piece is made from high-quality materials built to last. We carefully select the best premium stainless steel to craft every design. Committed to your well-being, we use only non-toxic materials, so you can enjoy your jewelry without worrying about rust, tarnish, discoloration, or allergies. Experience the beauty and durability of our pieces every day!

If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request. However, once an order has entered production, particularly for personalized items, we are unable to cancel or make changes. Since many of our products are customized, production begins quickly to ensure timely delivery.

You can return your item for a full refund within 14 days of delivery.

If you received the wrong item, please contact us as soon as possible so we can resolve the issue quickly. First, double-check your order details to confirm that everything was placed correctly, including any personalization. Then, reach out to our Customer Care Team with your order number and a photo of the incorrect item. We’ll arrange a replacement for you as quickly as possible.

Non-personalized jewelry is eligible for a full refund within 14 days of delivery. Personalized jewelry is made specifically for you; therefore, it can be exchanged, or you can receive a store credit. Please note that earrings cannot be returned or exchanged due to hygiene reasons. To initiate a return, you must request it via our contact form within 14 days of delivery. Please don't forget to add your order number to your message.