At Vale & Vessel, we want you to love every piece you receive. If you are not completely satisfied with your jewellery, you have the right to withdraw from your purchase within 14 days. If you believe your item is damaged or faulty, please contact us first and we will do everything we can to put it right. To start a return or withdrawal, please use your account portal at account.vale-vessel.com, or email us at [email protected].

Right of Withdrawal

You have the right to withdraw from your order within 14 days without giving a reason. The withdrawal period expires 14 days after the day on which you, or someone you nominate, receives the last item in your order. To exercise this right, you must inform us of your decision before the 14-day period ends. You can do this quickly through your account portal at account.vale-vessel.com or by emailing [email protected].

Returning Your Items

Once you have notified us that you wish to withdraw, you must send the item(s) back to us within 14 days. Items must be new, unworn, and in their original packaging. You are responsible for the cost of return shipping. Please use a tracked service, as Vale & Vessel cannot be held responsible for return parcels that are lost or not delivered; the risk of loss remains with you until we receive the item(s).

Your Refund

We will issue your refund within 14 days of receiving the returned item(s), or from the date you provide proof that you have sent them back, whichever is earlier. Your refund will include the original standard outbound shipping cost you paid. If you chose a delivery option more expensive than our standard service, we will refund the standard cost only and not the additional amount. Refunds are made to your original payment method.

Exemptions

By law, the right of withdrawal does not apply to the following:

• Personalised jewellery: because these pieces are made specifically for you, they are exempt from the right of withdrawal and cannot be returned for a cash refund. As a gesture of goodwill, we can offer store credit for unworn personalised items returned within 14 days.
• Earrings: for hygiene reasons, earrings cannot be returned or exchanged.

These exemptions do not affect your rights if an item arrives damaged, faulty, or not as described. In those cases, please contact us and we will resolve it.

How to Start a Request

To start a return or withdrawal, log in to your account portal at account.vale-vessel.com and follow the steps, or email us at [email protected]. Please have your order number ready. Items sent back to us without first requesting a return through your portal or by email cannot be accepted.

Policy Changes

We reserve the right to update this policy at any time. Any changes will be posted on this page.

Last update: June 2026